SHIPPING INFO & PRICE

- USA SURCHARGE DUE TO CORONAVIRUS - 

Effective end of March 2020, the US government announced that they will charge an extra €16 handling fee for all parcels entering USA.

We are sorry for this inconvenience and will update you immediately should there be any changes.

OUR SHIPPING INFO

 

The shipping price is based on both the total order amount plus the country destination.

For your peace of mind, we always recommend to our customers to opt for "*Shipping With Tracking & Insurance". This will provide you with insurance coverage for your parcel delivery.

Though the price is slightly higher than "Standard Shipping", you'll get to enjoy total peace of mind knowing that you can:

  • Track the status of your parcel online anytime

  • Receive a full refund if in case you receive your products in a damaged condition due to mishandling by the delivery company

IMPORTANT!

Should you receive your products in a damaged condition, please take a few photos of the damaged products immediately and send the photos to us via email (info@cosycookhouse.com).

PLEASE NOTE:

  • Please keep the broken product wrapped safely in plastic and store it safely. Sometimes the delivery company in your country might request to see it as proof.

  • Once we receive your photos and details about the breakage, we will then request for the money back from DHL. This process may take a few weeks for them to process.

  • We will refund your order amount once we get the amount back from DHL.


Thank you for supporting our humble small business :)

30161 Hannover, Germany

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